Clear terms for live words.

1. Agreement and operator

These Terms of Service (“Terms”) are an agreement between you and Data.Flowers Inc., a New Hampshire corporation at 42 Dover Point Rd, Unit N PMB 1006, Dover, NH 03820, United States (“Data.Flowers,” “we,” “us,” or “our”). They govern TRQR, 1o.io, organizer tools, attendee caption pages, and related services (the “Service”).

By applying for, purchasing, accessing, or using the Service, you agree to these Terms and the TRQR Privacy Notice. If you use the Service for an organization, you confirm that you have authority to bind that organization; “you” then includes that organization.

If a signed order, enterprise agreement, or data processing addendum conflicts with these Terms, the signed document controls for that conflict. Mandatory consumer and data-protection rights cannot be excluded by these Terms.

2. What TRQR provides

TRQR receives live microphone audio from an organizer, uses automated providers to create source-language captions and translations, and streams the selected text to attendee devices. Attendees normally join by link or QR code without an account.

The current Service does not retain raw microphone audio. Final transcript text is stored for live replay and reconnects until the organizer clears it. The organizer controls transcript retention as described in the Privacy Notice.

AI output is fallible

Automated captions and translations can be delayed, incomplete, misleading, or wrong, particularly with noise, weak connectivity, accents, overlapping speech, names, numbers, technical terms, or unsupported languages. TRQR is an accessibility and comprehension aid, not a certified interpreter, official record, emergency channel, or substitute for a qualified human translator.

Do not rely on TRQR alone for emergency instructions or for legal, medical, financial, safety-critical, or other decisions where an error could cause serious harm. Organizers are responsible for an appropriate backup and for reviewing any transcript before treating it as authoritative.

3. Eligibility, accounts, and access

An organizer must be at least 18, have legal capacity to contract, and provide accurate contact and billing information. Attendees do not enter a separate contract merely by reading event captions, but they must use the attendee page lawfully.

Organizer access is provided through signed setup links or other credentials. You must keep them confidential, restrict them to authorized people, and promptly contact us if one is lost, forwarded improperly, or compromised. Actions taken through a valid organizer session are treated as authorized unless you notified us of a compromise and we had a reasonable opportunity to act.

You may not sell, transfer, or share organizer access outside your organization or event team without our written permission.

4. Event content and ownership

“Event Content” means audio, transcript text, translations, event names, context, terminology, and other materials supplied through the Service. As between you and Data.Flowers, you retain your rights in Event Content. We do not claim ownership of it.

You give Data.Flowers a limited, non-exclusive right to receive, process, transmit, store, reproduce, and disclose Event Content only as needed to provide, secure, support, and legally operate the Service, follow your instructions, and use the service providers disclosed in the Privacy Notice. This right ends when the relevant content is deleted, subject to short-lived protected backups and legal obligations.

You confirm that you have the rights and authority needed to provide Event Content and instruct us to process it. You must not provide content in a way that violates privacy, confidentiality, intellectual-property, communications, employment, education, health, or other applicable law.

5. Recording, notice, and lawful use

The organizer controls when the microphone starts, what it can hear, who receives captions, which languages are used, and when transcript history is cleared. The organizer is responsible for:

• giving speakers and attendees clear, timely notice that live speech will be sent to automated transcription and translation providers;
• obtaining consent or establishing another valid legal basis where required, including in jurisdictions that require every speaker's consent to intercept or process speech;
• providing any workplace, venue, school, accessibility, or child-specific notice and authorization;
• limiting access to the intended audience and choosing an appropriate event code and physical setup;
• honoring speaker and attendee rights requests and forwarding requests to us when our assistance is needed.

You must stop capture if a required permission is withdrawn or if continued processing would be unlawful. TRQR's visible product controls and notices do not replace your own legal assessment or event announcement.

6. Pricing, prepaid credits, and taxes

Current public pricing is shown before purchase. Unless a signed order says otherwise, TRQR uses one-time prepaid credits measured against event usage. There is no recurring subscription. Credits are charged as the Service is used according to the rate and included languages shown at purchase or in the organizer console.

• Purchased credits do not expire.
• Credits are not legal tender, do not earn interest, and cannot be transferred or redeemed for cash except through the refund policy below.
• Promotional, trial, bonus, or goodwill credits have no cash value.
• Prices may change prospectively, but a change will not reduce the nominal balance of credits already purchased.

Stripe processes checkout and payment credentials. You authorize the displayed charge and any applicable taxes. You are responsible for taxes not collected at checkout where the law makes you responsible. We may correct an obvious billing error and will provide transaction records or receipts as required.

7. Refund and withdrawal policy

30-day voluntary refund for unused purchased credits

You may request a refund within 30 calendar days after purchase. We will refund the price paid for the unused portion of purchased credits. Credits already consumed by completed or active event processing are not part of this voluntary refund. We do not charge a refund fee.

Verified service failure

If a material failure within TRQR's reasonable control prevents usable transcription or translation for a substantial portion of an event and consumes credits, contact us within 30 calendar days after the event. After verifying the affected usage, we will, at your choice, restore those credits or refund the corresponding amount to the original payment method. We may ask for the event date, approximate time, language, and a description of the failure.

Venue internet, the organizer's device or microphone, unsupported configurations, failure to follow setup guidance, or events outside our reasonable control do not normally qualify under this service-failure promise. This does not limit a remedy required by law, and we will not deny a claim merely because a third-party component was involved where Data.Flowers remains legally responsible.

EEA and UK consumer withdrawal

If you are an EEA or UK consumer purchasing online, you may withdraw from the purchase within 14 days after the contract is concluded without giving a reason. To withdraw, send an unambiguous statement to hello@1o.io before the period ends.

If you ask us to begin providing TRQR during the withdrawal period, you may still withdraw, but—where applicable law permits—we may deduct the proportionate value of credits consumed before you told us. If the Service has been fully performed during the withdrawal period, the withdrawal right ends only where you expressly requested immediate performance and acknowledged the legal consequence. The checkout flow must obtain that request and acknowledgment before we rely on it.

How and when refunds are paid

1. Email hello@1o.io with the purchase email, purchase date, amount, and reason.
2. We will acknowledge the request and may verify the transaction and usage.
3. An approved voluntary or service-failure refund is initiated within 10 business days. A statutory consumer withdrawal refund is initiated no later than 14 days after we receive the withdrawal notice.
4. Refunds go to the original payment method and include applicable tax attributable to the refunded amount. Your bank or card network may need additional time to post it.

Promotional, trial, bonus, or goodwill credits are non-refundable and are removed before calculating the unused purchased balance. Chargeback and refund claims must not be duplicated. Nothing in this section limits a non-waivable right or remedy under applicable consumer law.

8. Acceptable use

You may not use, help others use, or attempt to use the Service to:

• break the law, violate a person's rights, or process speech without required notice or authority;
• surveil, identify, profile, discriminate against, harass, exploit, or harm a person;
• capture highly sensitive or regulated data without the safeguards and agreements legally required for that use;
• interfere with the Service, bypass limits, probe security, introduce malware, or gain unauthorized access;
• reverse engineer or scrape the Service except where law expressly permits and does not allow that restriction to be waived;
• resell or provide the Service as a stand-alone transcription or translation API without our written permission;
• misrepresent machine output as an official, certified, or human-verified translation.

We may investigate suspected abuse in a proportionate way and preserve relevant records where legally permitted.

9. Third-party providers, changes, and availability

TRQR depends on speech and translation APIs, payment processing, email delivery, hosting, browsers, devices, and networks. The Privacy Notice lists major transcription and translation providers TRQR may use. Inclusion in that list does not indicate whether Data.Flowers currently works with a provider.

We may change a provider or technical component to improve language coverage, quality, region, resilience, cost, or legal compliance. Material data-handling changes receive the notice described in the Privacy Notice and any applicable data processing addendum.

We aim to provide a reliable Service but do not promise uninterrupted availability or a particular accuracy, language, latency, or capacity unless a signed service-level agreement says so. We may perform maintenance, restrict usage to protect shared capacity, or discontinue a feature. We will provide reasonable advance notice of a material discontinuation when practical.

10. Intellectual property and feedback

Data.Flowers and its licensors own the Service, software, designs, documentation, trademarks, and other materials we provide, excluding Event Content. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for your own lawful events and internal business purposes.

If you voluntarily provide feedback, you permit us to use it without restriction or payment, but we will not identify you publicly without permission. Feedback does not include Event Content or confidential information clearly identified as such.

11. Suspension, termination, and data after termination

You may stop using the Service at any time and may ask us to close organizer access. We may suspend or terminate access when reasonably necessary to address a security risk, unlawful or harmful use, material breach, nonpayment, provider restriction, or legal requirement. When practical, we will give notice and a chance to cure before termination.

Upon termination, you remain responsible for charges already incurred. Eligible unused credits remain subject to the refund policy. The organizer may clear transcript history before termination or request deletion. We will delete or return Event Content according to the Privacy Notice and any data processing addendum, except where law requires retention.

Provisions that by their nature should survive—such as payment obligations, intellectual property, disclaimers, liability limits, dispute terms, and confidentiality—continue after termination.

12. Warranties and disclaimers

We warrant that we will provide the Service with reasonable care and skill and substantially as described. If we breach that warranty, contact us and we will use reasonable efforts to correct the Service, restore affected credits, or provide another remedy required by law.

Except for that promise and any warranty that cannot lawfully be excluded, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation to the maximum extent permitted by law.

These disclaimers do not limit statutory guarantees or remedies that apply to consumers in the EEA, UK, United States, or elsewhere and cannot legally be waived.

13. Limits of liability

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence where it cannot be limited, death or personal injury caused by negligence, breach of data-protection duties where liability cannot be limited, or any other liability that applicable law does not allow us to exclude or limit.

Subject to the paragraph above, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential losses, or for lost profits, revenue, goodwill, or data, arising from the Service when those losses were not reasonably foreseeable when the contract was made.

For business users, Data.Flowers' total aggregate liability arising from the Service is limited to the greater of (a) the amount you paid for TRQR during the 12 months before the event giving rise to the claim or (b) US $100. This business cap does not apply to consumer claims where a lower cap is not permitted, or to the liabilities that cannot be limited under the first paragraph.

You are responsible for losses arising from your unlawful Event Content, lack of required consent or authority, or deliberate misuse of the Service, but only to the extent caused by your breach and permitted by law.

14. Disputes and governing law

Start informally

Before filing a claim, please email hello@1o.io with a description and requested resolution. Each party will try in good faith to resolve the dispute for 30 days. A party may seek urgent injunctive relief sooner when necessary.

Consumers

If you are a consumer, you retain the protection of mandatory law in your country or state. EEA and UK consumers may bring a claim in the courts where they live and are not required by these Terms to arbitrate. Nothing here deprives a consumer of a competent regulator, small-claims process, collective remedy, or court that applicable law makes available.

Businesses and US users

For users who are not protected by a mandatory consumer-jurisdiction rule, these Terms are governed by New Hampshire law, without regard to conflict-of-law rules, and claims must be brought in the state or federal courts located in New Hampshire. Each party consents to those courts' jurisdiction.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15. General terms

Changes. We may update these Terms prospectively. For material changes, we will provide a prominent notice or contact organizers when reasonably possible. A change does not retroactively reduce a refund right or purchased-credit balance. Continued use after the effective date accepts the updated Terms; if you do not agree, stop using the Service and request any eligible refund.

Assignment. You may not assign these Terms without our consent. We may assign them with the business or Service, provided the assignment does not reduce mandatory consumer or data-protection rights.

Notices. We may send service notices to the organizer email on record or display them in the Service. Legal notices to us must be sent to the contact below.

Severability and waiver. If a provision is unenforceable, it is modified only as much as necessary and the rest remains effective. A failure to enforce a provision is not a waiver.

Entire agreement. These Terms, the Privacy Notice, and any signed documents are the entire agreement about the Service and replace prior discussions on that subject. Headings and summaries are for convenience; the full text controls.

16. Contact Data.Flowers Inc.

Email: hello@1o.io or info@data.flowers